Help

Support

Trouble with a mission, Super Patrol, reminders or a purchase? Email us. Include your iPhone model and iOS version so we can help faster.

Email jarvisherohq@gmail.com

Premium purchases

Restore a purchase: tap “Restore purchases” on the paywall or in System → About and support. Use the same Apple ID you bought with.
Manage or cancel a subscription: iPhone Settings → your name → Subscriptions. Deleting the app or your data does not cancel the subscription.
Refunds: payments go through Apple, which handles requests at reportaproblem.apple.com.

Switching iPhones

No account is needed. To keep your progress, link your hero to your Apple ID in System → Secret identity. On the new iPhone, tap “Already a hero? Recover my progress” on the first screen and sign in with the same Apple ID.

Steps don't show up

Hero Stage reads your steps with the iPhone's motion sensor. Check that access is allowed in iPhone Settings → Privacy & Security → Motion & Fitness. Without it, Patrol still works with a goal you set yourself.

Reminders and Live Activities

Everything is in System → Notifications: the switch, the reminder time, the morning hello and Live Activities. If nothing arrives, check that notifications are allowed for Hero Stage in iPhone Settings.

Your data

System → Delete my data erases everything on our servers, including your handle, and revokes Sign in with Apple for Hero Stage. It cannot be undone. Details are in the privacy policy.

Reporting a player

In the league or a duel, tap the player (⋮ icon), then “Report handle” or “Block this player”. A blocked player disappears from your boards and duels right away. You can also email us.